Passport Services

Appointments

Passport appointments are available from 09:00am to 10:30am from Monday to Friday (excluding Consulate public holidays)

• Appointments are required for all passport services, including:
  • Child passport;
  • Adult passport (renewal); and
  • Adult passport (applying for first passport or not able to use the simplified renewal form)
• If you have an unexpected urgent need to travel, you can apply for an emergency passport. Contact us to get advice on the documents you need. See Emergency passports for further information.
• For information on adult and child passport applications, visit the Australian Passport Office website.

Booking Policy

• Each passport applicant, including children, will require a separate appointment.
• Bookings can be made 3 weeks in advance.
• Please do not to book more than one appointment for same application. Customers who book multiple appointments for same application will have their appointments cancelled.
• Customers will be admitted to the Consulate-General no earlier than 15 minutes before your appointment time and your appointment will be cancelled if you arrive 15 minutes past your appointment time.
• You will receive an appointment confirmation email when you successfully book an appointment.
  • A cancellation/modification link will be attached to that email notification.
  • If you have to cancel or reschedule your appointment, please refer to the instructions in your email notification.
• For further instructions, click here.

​

Fees

• The level of passport fees is set under the Australian Passports Act. Fees are revised every month.
• All fees can be paid with EFTPOS, Ali Pay and WeChat Pay.
• For the latest fees, please see: Passport Fees

Processing Time

• You should allow a minimum of 6 weeks to receive a passport.
• Processing time is defined from the date your application is finalised. Further delays can occur if we cannot contact your guarantors, or both parents (for child applications).
• Priority processing is only available for passports applications lodged in Australia.
• For more information, please see: How long it takes to get a passport | Australian Passport Office

Passport Photos

Many countries, including Australia, use biometric technology to match your face against the image on your passport. Your photo needs to meet these guidelines so the biometric technology will work.

We recommend using a professional passport photo provider and to check the Australian Passport Office passport photo guidelines. If your photo does not meet requirements, it may be rejected and delay the processing of your passport.

Guarantors

See Step 6 for information on who can be a guarantor on a:

• Child passport
• Adult passport

Passports: Lost and Stolen Passport

If you believe your Australian Passport has been lost or stolen, you should report this as soon as possible. 

We recommend you report any loss or theft of your passport to police and keep a copy of the report. A police report may also be required by your travel insurance.

To apply for a replacement passport you must use the full application form (PC8 Form) as if you are applying for a first passport. You cannot use the simplified renewal form. If you cannot meet the application requirements for a new full-validity passport, and you need to travel urgently, you can apply for an emergency passport. Strict conditions apply.

You will need to make a Lost, stolen or damaged passport appointment under Passport services here.

 

Emergency Passports

We can issue an emergency passport if you need to travel urgently and your existing passport has been stolen, damaged or lost.

•  Forgetting to renew your passport before its expiry or forgetting to check if you have six months validity for travel to some countries are not valid reasons for us to issue emergency passports. Only in rare circumstances will we approve an emergency passport if your current passport has expired.
•  Applying for an emergency passport is not a way to access a priority processing service for a normal full validity passport.

Emergency passports are normally produced within 2 business days. They have limited validity of 7 months, only 4 visa pages and no electronic chip.

Some countries do not allow travellers to enter on emergency passports. You should check with the relevant embassy or consulate of the country you are visiting to confirm if they will accept emergency passports before booking your travel.

 

Please contact us or visit our office if you need to apply for an emergency passport. 

Same Holder Letter

The Australian Consulate-General in Chengdu can provide a Same Holder Letter, written in English and Chinese, that states your current and previous Australian passport numbers. Same Holder Letters are sometimes requested to transfer a visa to a new Australian passport.

The Australian Consulate-General in Chengdu cannot provide a letter that links your Australian passport to any foreign document, including foreign passports or Chinese ID.

The cost of a Same Holder Letter is the “Two/multiple Australian passports same holder letter” price on our Notarial Service Fees page.

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Consulate-General's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.