Latitude Financial Services breach - Frequently Asked Questions
The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting Latitude Financial Services. A significant number of customer records, including copies of identity documents, have been stolen from Latitude Financial Services. This includes Australian and foreign passports. Latitude Financial Services is contacting impacted customers directly and continues to investigate the matter to determine the full extent of the cyber-attack. For more information, please click here.
End of COVID-19 predeparture requirement in China
Australia’s pre-departure COVID-19 testing requirements for passengers arriving from the People’s Republic of China, including the Special Administrative Regions of Hong Kong and Macau, will cease applying to flights that land in Australia at 12.01am on 11 March 2023. Please visit: https://www.health.gov.au/ministers/the-hon-mark-butler-mp/media/end-of-covid-19-predeparture-requirement-in-china?language=en
Updated Travel Advice – 21 December 2023
We've reviewed our advice for China. We haven't changed the level of our advice, exercise a high degree of caution. As previously advised, authorities have detained foreigners on the grounds of ‘endangering national security’. Australians may be at risk of arbitrary detention or harsh enforcement of local laws, including broadly defined National Security Laws.
Exercise a high degree of caution in China overall.
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For emergency passport or consular support, please contact the numbers below.
+61 2 6261 3305 from overseas
1300 555 135 (within Australia)
Appointments for Passport and Notarial Services
The Australian Consulate-General Chengdu provides passport services and notary services.
Passport service appointments are available between 9:00 am to 12:00 am, Monday to Friday.
Notarial service appointments are available between 14:00 pm to 15:00 pm on Tuesday, Wednesday, and Thursday only.
Bookings can be made 3 weeks in advance.
Each passport applicant, including children, will require a separate appointment.
Please do not to book more than one appointment for same service. Clients who book multiple appointments for same service will have their appointments cancelled.
If your form bears word Affidavit, please select the service type as Affidavit. Please do not select Witness Signature or Seal on a Form or Declaration.
Clients will be admitted to the Consulate-General no earlier than 15 minutes before your appointment time and your appointment will be cancelled if you arrive 15 minutes past your appointment time.
You will receive an appointment confirmation email when you successfully book an appointment. A cancellation/modification link will be attached to that email notification. If you have to cancel or reschedule your appointment, please refer to the instructions in your email notification.
Click here to check instructions for bookings.
If you have specific enquiries about the requirements of each type of notary services, please click here.
If you have specific enquires about the requirements for passport applications, please click here.
Notice of New Digital Assistant Online Chat for Visa and Citizenship Enquiries
The Department of Home Affairs (HA) are trialling a Digital Assistant to answer your visa and citizenship questions. The Digital Assistant will make it easier and faster for you to find what you need on their website. You can access the Digital Assistant from the Digital Assistant tab on the bottom right hand side of the screen on most Immigration and Citizenship pages.